ProdPad

Description Features Permissions Security & Compliance

ProdPad is a collaborative product management platform that supports the people, processes, and strategies that sets product work in motion and helps scale the impact of the product across an organization.Whether you’re collecting customer feedback or pushing to development, ProdPad can integrate with the tools you already know and trust.With ProdPad for Slack, you can link your ProdPad account to Slack to create a seamless and collaborative workflow between the two so your team never has to leave Slack to collaborate.With ProdPad for Slack you can:
* Add new ProdPad ideas or feedback directly from Slack
* Convert an existing message into an idea or feedback
* Push activity to your channels as they happen so your team can stay up to date
* View, comment, and vote on new ideas and feedback directly from your chosen channel
* Sync threaded comments directly between Slack and ProdPad
* Search for existing feedback and ideas
* Use ProdPad CoPilot directly from Slack (ProdPad CoPilot has the potential to generate inaccurate responses, summaries or other outputs)To learn more about ProdPad for Slack, head herewww.prodpad.com

Permissions

ProdPad will be able to view:

ProdPad will be able to do:

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General

Privacy & data governance

Data retention policy

CreateShift Ltd will retain data as per the terms of service https://www.prodpad.com/terms-of-service/ and should always be referred to for current retention of data. On cessation of processing of Personal Data by CreateShift, or termination of the Agreement, CreateShift shall permit Customer (at its option) to: 1. extract a complete copy of all Personal Data by secure file transfer and securely wipe all other copies of the Personal Data processed by CreateShift or any Sub-processor unless required to retain such data in order to comply with applicable laws; or 2. request CreateShift to delete the Personal Data (and procure that any Sub-processor does the same) unless required to retain such data in order to comply with applicable laws. If the Customer fails to exercise its rights under paragraphs 1 and 2 above, CreateShift shall delete the Personal Data (and procure that any Sub-processor does the same) within 90 days following the termination of the Agreement, unless required to retain such data in order to comply with applicable laws.

Data archiving and removal policy

CreateShift Ltd will delete/archive data as per the terms of service. Users have a choice from passive delete (don't do anything and we'll delete when needed) or active delete where you can ask us to delete your data when you cancel your account or trial. Optionally you can "park" you account which means we won't delete your data. Full details please see https://www.prodpad.com/terms-of-service/ and data deletion policy and https://help.prodpad.com/article/720-compliance

Data storage policy

CreateShift Ltd will store data as per the terms of service https://www.prodpad.com/terms-of-service/ (clause 4). We store data in AWS EU region using a high availability cluster using encryption at rest. Data is backed up nightly and we maintain point in time recovery and the database is sync'd to a second region in EU.

Data center location(s)

Ireland, Germany

Data hosting details

Data is hosted in the cloud using AWS Ireland with warm standby in Frankfurt.

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://help.prodpad.com/article/720-compliance

App/service uses large language models (LLM)

yes

LLM model(s) used

GPT-4o

LLM retention settings

Prompts sent to the LLMs are retained for 30 days for abuse identification. Otherwise data generated by the LLMs and stored in the user’s account is retained as per ProdPad’s T&Cs.

LLM data tenancy policy

Data is not stored by the LLM nor used to train the LLMs. Data generated by the LLMs in response to user’s prompt is stored in their account if the user prompts the data to be stored.

LLM data residency policy

LLMs used currently reside in the US and the data generated is stored in EU (AWS Ireland/Germany) when the user prompts the data to be stored in their account.

Certifications & compliance

Security